UK Banking Digital Insight Report

The UK Banking Digital Insights Report contains a summary of monthly digital developments within the UK retail banking space, but also includes significant developments across business banking, investments, and from international providers where relevant. The report covers a range of topics including:

• Servicing developments – New and updated mobile app, online bank and multi-channel functionality
• Digital journey development – Application journey updates across all banking products
• Product propositions and offers – New product offering and digitally focused offers and marketing
• Customer communication – Positioning of communication sent to customers

Get the latest monthly product offerings being brought to market by Tier 1 banks and the fintech challengers, such as Starling:

See how providers are integrating new functionality into their apps, like Barclays adding the ability to add cards to the customer’s Apple Wallet:

The reports occasionally features relevant insights from Investment Banking, non-UK providers and SME providers, such as this example from Tide:

Each 20+ page report contains a spotlight section toward the end of the report, containing a deeper-dive into a new trend or feature seen within the industry, previous spotlights include:

• UK challenger banks, Monzo and Starling, announcing a raise in overdraft fees
• Mobile apps of leading providers adding gambling blocking functionality
• The addition of web chat functionality in-app